ResMed EZ Subscription Plan FAQs
Find answers to our most frequently asked questions about our ResMed EZ subscription plans.
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Pre-sign-up questions
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What are ResMed EZ™ subscription plans?
ResMed EZ subscription plans are designed to ensure you have all the gear you need for your ongoing CPAP therapy, while giving you the flexibility to modify your replenishment schedule when you need to. Once signed up, you’ll no longer need to remember when to replenish your masks, device filters or other consumables again. We’ll schedule and deliver them to your door.
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Which plan is best for me?
If you’re new to CPAP and desire long term therapy adherence, we recommend you sign-up for the Total Care subscription. ResMed EZ Total Care is designed to equip you with everything you need to take care of your CPAP gear for the long run.
If you’ve been using CPAP for a while and know what products you need and when, the Essential Care subscription offers you the flexibility to customise your plan to suit your needs.
If you still need help deciding, you can always contact our consumer care centre on 1800 737 633 or speak to one of our friendly sleep coaches in-store.*
*ResMed Sleep Coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. However, They are not a qualified healthcare professional and cannot provide medical advice. ResMed recommends you continue to consult your GP or respiratory physician.
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How much are ResMed EZ subscription plans?
As our plans are customisable, pricing will depend on your selections. Our sleep coaches* can help calculate how much you will pay weekly.
*ResMed Sleep Coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. However, They are not a qualified healthcare professional and cannot provide medical advice. ResMed recommends you continue to consult your GP or respiratory physician.
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How do I sign up?
You can visit us in-store or sign-up for a ResMed EZ subscription plan online.
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Is there a sign-up fee?
A sign-up fee of $99 will apply to your ResMed EZ subscription if it includes a device. This fee, along with your first weekly payment, is payable upon sign-up.
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What devices are available on ResMed EZ subscription?
Currently, AirSense™ 11 AutoSet™, AirSense 10 AutoSet, AirSense 10 AutoSet for Her and AirMini™ devices are available on our ResMed EZ subscription plans.
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Can I choose a non-ResMed mask on a ResMed EZ subscription plan?
As these are ResMed subscription plans, only selected ResMed masks are available. If you require or prefer a different mask, they may be available to purchase outright from our retail stores or website.
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Can I customise my ResMed EZ subscription?
We created our ResMed EZ subscription plans with flexibility in mind. You can start your journey with the Essential Care plan and add the options that you may need. If you would like a member of our team to help you choose, visit one of our stores or call us on 1800 737 633.
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Are all your products available on a ResMed EZ subscription plan?
Currently only ResMed AirSense 11 AutoSet, AirSense 10 AutoSet, AirSense 10 AutoSet for Her, AirMini and selected masks^ are available on our ResMed EZ subscription plans.
^Selected masks include AirFit F30, AirFit F30i, AirFit F20, AirFit N30, AirFit N30i, AirFit N20, AirFit P30i, AirFit P10, AirFit N30 for AirMini, AirFit P10 for AirMini, AirTouch N20, and AirTouch F20. Note: AirFit F30 is not available on our AirMini Total Care subscription.
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Do you have a device subscription plan that comes with AirTouch masks?
AirTouch masks are only available on our ResMed EZ Smart Care subscription plans. We’re looking into having this mask as an option under the device plans and hope to make it available soon. If you would like us to notify you when they are available, please leave us a message via the ‘Contact Us' form.
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What benefits come with being a subscriber?
ResMed EZ subscription plans are customisable and simple to manage. You can enjoy the peace of mind to modify or cancel your plan# when it no longer suits you. We offer:
- Easy weekly payments
- Regular consumable replacements delivered to your door
- Sleep coach* support
- Flexible plans with Mask Swap Guarantee and Sleep-on-it Promise#
- Accidental breakage for selected mask and device accessories for Total - Care subscribers.#
- Additional device and mask sleepvantage warranty is available to ResMed EZ subscribers who sign up for sleepvantage, ResMed’s membership program.#
#Terms & Conditions apply
*ResMed Sleep Coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. However, They are not a qualified healthcare professional and cannot provide medical advice. ResMed recommends you continue to consult your GP or respiratory physician.
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What support will I receive?
Need help with your products or have a question about your CPAP therapy? Our sleep coaches* are available to help you. Contact them on 1800 737 633 or book an in-store or virtual appointment to see them.
*ResMed Sleep Coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. However, They are not a qualified healthcare professional and cannot provide medical advice. ResMed recommends you continue to consult your GP or respiratory physician.
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Do you offer trials before signing up?
If you prefer to trial your CPAP equipment before signing up for a ResMed EZ subscription plan, you can! Call us on 1800 737 633 to discuss your options, or head in-store to talk to a sleep coach.* Our trial fee is $35 per week. You can also click here to sign up to a trial now.
Alternatively, you can start on our ResMed EZ subscription and take the gear home to try for up to 30 days. If you’re not completely satisfied, you can return it and cancel your plan under the ResMed Sleep-on-it promise.# Note: the weekly payments will continue until you return your gear to ResMed. All fees paid before the return of the equipment to ResMed will not be refunded.
*ResMed Sleep Coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. However, They are not a qualified healthcare professional and cannot provide medical advice. ResMed recommends you continue to consult your GP or respiratory physician.
#Terms & Conditions apply
Post-sign-up questions
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How can I check what products are a part of my ResMed EZ subscription plan?
Login to your “My Account” on ResMed.com.au to see what plan you’re on and what products are available as part of your subscription. Alternatively, contact us, and our consumer care team can provide this information to you.
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Can I make changes to my ResMed EZ subscription plan once I’ve subscribed?
Our ResMed EZ subscription plans have been designed with flexibility in mind. To make changes to your subscription plan, you can visit us in-store or call us on 1800 737 633 to speak to our friendly consumer care team.
#Terms & Conditions apply
Shipping and Billing
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What are my payment options?
We accept all major credit/debit cards.
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Can I change from weekly payments to monthly?
Currently, we do not offer a monthly payment option. However, we are working on providing more flexible payment options to our subscribers. Use the 'Contact us’ form to let us know if you would like to be notified when the monthly payment options become available.
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Do I have to pay for shipping?
You do not have to pay for standard shipping for products that are included in your ResMed EZ subscription.
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Can I pay out my ResMed EZ subscription plan?
Yes, you can choose to pay your weekly subscription fees in advance or opt to pay off the remainder of your the items you have received early. You can make advanced payment by contacting our consumer care team at 1800 737 633.
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Do you ship to P.O boxes?
Yes, we do.
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How do I track my order?
Once your order has left our warehouse, you’ll receive shipping confirmation details via our courier. You’ll be able to track your order from the link they provide.
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How frequently will product(s) arrive?
Depending on the plan and product options you have subscribed to, you may receive products every 6 or 12 months. Different products have different replacement frequencies. You can find more information in the ResMed EZ Terms and Conditions.
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Who do I contact if I didn’t receive my products? Our consumer care team will help to resolve the issue. Contact them on 1800 737 633 or use the ‘Contact us’ form. Select the ‘Subscription Management’ enquiry type to submit your enquiry online. If you have provided us with an incorrect address, a delivery fee may be applied to re-deliver your product(s).
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How do I update my address or payment details?
You can update your details by one of the following options:
- Login to your “My Account” and update your details under “My Subscriptions” section.
- Contact the consumer care team on 1800 737 633
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Can I put my subscription on hold if needed?
We understand that circumstances may change, and we will do our best to support you. Contact us on 1800 737 633 to discuss possible options.
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What if my credit/debit card expires?
If your credit/debit card is due to expire, please update your details as soon as possible by logging in to your “My Account”. You can update your payment details under the “My Subscriptions” section. We will send you an email notification if your credit/debit card had expired. As we won’t be able to receive payment from an expired card, your access to ResMed EZ replenishment products and services may be affected.
Policies
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What is your cancellation policy?
If you’ve subscribed to one of our ResMed EZ subscription plans and would like to cancel the plan within 30-days from the date of sign up, you can do so under our ResMed Sleep-on-it promise.# Once you’ve cancelled, weekly payments will continue until you return your gear to ResMed. All fees paid before the return of the equipment to ResMed will not be refunded.
For cancellations made after 30 days, you may have to pay a termination fee depending on which part of your plan you choose to cancel and when. You will be required to pay the outstanding amount for the device and/or mask and accessories that you already received as part of your subscription.
If you would like to cancel replenishment items that are scheduled for delivery, you can do so via by contacting our consumer care team at 1800 737 633 up to 1 day before the scheduled delivery date. Cancellation fee# may apply if you’re cancelling your first mask replenishment.
If you have any questions about our cancellation policy or if you are struggling to make your subscription payments, please contact us at 1800 737 633.
#Terms & Conditions apply
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What is the ResMed Mask Swap guarantee?
Subscribers to Essential Care, Total Care and Smart Care plans can request to swap their mask for a different ResMed mask within 30 days of receiving the mask. Terms & Conditions apply.
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Who gets accidental breakage cover?
Total Care subscribers will receive accidental breakage cover as an added warranty benefit. They can claim replacements for certain mask parts, tubing, and HumidAir tub that were accidentally damaged. Terms & Conditions apply.
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How do I claim under accidental breakage?
Simply head to our ‘Contact us’ form online, select the ‘Subscription Management’ Enquiry Type, then ‘Accidental breakage claim’ under subscription management details. Complete the form there, leave a message to let us know how you broke the part and make sure you attach a photo of the broken part before submitting the claim. One of our team members will be in contact with you to process your claim.
Alternatively, contact us on 1800 737 633 or visit us in-store, and we can help you submit an accidental breakage claim. You will need to show us the damaged product by photo or in person.
Contact
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How do I contact you if I need product support or if I have questions about shipping or billing?
You can reach us by visiting us in store, or calling 1800 737 633 Monday to Sunday from 8am – 6pm Sydney time or by submitting your your question using the ‘Contact us’ form. Select the ‘Subscription Management’ enquiry type to submit your enquiry online.
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Got a question we haven’t answered here?
We’d be happy to help you! You can call us at 1800 737 633 or visit us in store. You can also submit your question using the ‘Contact us’ form. Select the ‘Subscription management’ enquiry type to submit your enquiry online.
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Can I book an appointment before visiting or calling?
Yes you can! You can book an appointment on our website or check out our trading hours in the ‘Contact us’ page.
References
*ResMed Sleep Coaches are sales and customer service representatives who have received training in sleep health. They can give general information about sleep health, sleep disorders and products that may help improve your sleep. However, They are not a qualified healthcare professional and cannot provide medical advice. ResMed recommends you continue to consult your GP or respiratory physician.
** Active subscription refers to items that you have already received.
^Selected masks include AirFit F30, AirFit F30i, AirFit F20, AirFit N30, AirFit N30i, AirFit N20, AirFit P30i, AirFit P10, AirFit N30 for AirMini, AirFit P10 for AirMini, AirTouch N20, and AirTouch F20. Note: AirFit F30 is not available on our AirMini Total Care subscription.