AirSense 11 Pre-Purchase FAQs
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General Device Questions
Does ResMed offer a for Her specific AirSense 11 device?
We have incorporated the AutoSet and AutoSet for Her algorithm into one device, the AirSense 11 AutoSet. The AirSense 11 AutoSet also features the ResMed AutoSet response and CPAP mode.ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Will the touchscreen work when wearing gloves?
Yes. We’ve tested and validated the touchscreen will respond to touch through Nitrile gloves.
What is the shelf life of AirSense 11 devices?
The AirSense 11 do not have a use-by date and may be stored without any impact on therapy. However, the device does have a five-year design life. Kindly refer to the AirSense 11 user guide for storage recommendations.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Which ResMed masks are compatible with AirSense 11?
AirSense 11 is designed to be compatible with all ResMed masks, excluding masks designed for AirMini, such as the P10/N30 CPAP masks. We do suggest users confirm the correct mask settings for their ResMed device. Refer to your ResMed mask user guide for the suggested device settings or the mask/device compatibility list for full compatibility information.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Does the AirSense 11 include an SD card?
AirSense 11 device in Australia and New Zealand do not include an SD card.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
What is the noise level of AirSense 11 compared to AirSense 10?
Both the AirSense 11 and AirSense 10 device with SlimLine/Standard tubing and HumidAir tub (1/2 filled) is 35 dBA with uncertainty of 2 dBA. For AirSense 11 and AirSense 10 devices with SlimLine tubing and a side cover, it’s 33 dBA with uncertainty of 2 dBA.
For a guide to noise levels please refer to the infographic provided from Safework Australia
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Is AirSense 11 compatible with RPS II or can an external battery be used to power it?
AirSense 11 is not compatible with RPS II. ResMed currently do not endorse any third-party battery solutions for AirSense 11.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
myAir for AirSense 11 Questions
Do users need a smartphone and the myAir app to operate the AirSense 11 device?
No, an AirSense 11 device can be used without the myAir app. However to access AirSense 11 exclusive features such as Personal Therapy Assistant, are only available with the myAir app. Download the myAir App for Playstore Android or Appstore Apple today.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Cellular connectivity depends on network availability
Can the myAir app be accessed through a website if a user is unable to download the app?
Yes, myAir is accessible online at myAir.ResMed.com. Select features are only available in the myAir mobile app, for example, Personal Therapy Assistant.
Cellular connectivity depends on network availability
What languages are supported in the myAir app?
The myAir app is currently available in English only.
How does the user connect the myAir app to their AirSense 11 device?
Ensure Bluetooth® is enabled on smartphone. Download the myAir app from the App Store® or Google Play™ Store and follow the instructions in the app to establish Bluetooth connectivity with the AirSense 11 device.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Cellular connectivity depends on network availability
AirSense 11 New Features Questions
What is Personal Therapy Assistant?
Personal Therapy Assistant is an interactive experience designed to help start therapy with confidence. It offers voice-guided video setup to help get more comfortable with using the AirSense 11 device.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
Can users run Personal Therapy Assistant on AirSense 11 without a smartphone?
No.
Does Personal Therapy Assistant work with non-ResMed masks? What type of content is available?
Personal Therapy Assistant works best for ResMed masks. It provides instructions and troubleshooting specific to the ResMed CPAP mask model. For non-ResMed masks, the instructions and troubleshooting will be generic.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
What is Test Drive?
Test Drive is a CPAP therapy adaptation tool designed to help users get more comfortable with using their AirSense 11 device. By practicing CPAP therapy under different levels of pressure (4, 7 and 10 cm H2O) to check for mask leak and comfort.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
What is Care Check-In?
Care Check-In is a survey to get feedback from users on how they are feeling during therapy. Care Check-In asks users for regular feedback within the first month of therapy and provides contextual support.
Are Care Check-In questions required or optional for users to answer?
All Care Check-In questions are optional.
How often does Care Check-In ask the users questions?
At the beginning of therapy, the user is asked baseline questions. A few additional questions are asked once per week during the first 28 days of therapy. After the initial 28 days, users will be asked questions every six months.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
How does Over The Air Updates (OTA)* work?
There are two steps involved in this process.
Step 1 – The new update file is downloaded from the server. Ensure that the device is on and not on airplane mode the file will be downloaded. If this file download is not successful at first, the server will try again in one week’s time.
Step 2 – Once the file has been downloaded it will update the AirSense 11 device. This will happen when the device is not actively being used, such as the device screen on the Home Screen. If the update was successful, the user will see a success message and point users to confirm download. If the upgrade was unsuccessful, the device will keep trying again every few seconds.
Note: When ResMed pushes out an OTA update, it can take between 7 days to a month for all the AirSense 11 devices to be updated with the latest software in the market.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
*Cellular connectivity depends on network availability
Can users refuse or decline an OTA update?
There is no function to decline an OTA update. OTA updates will apply to all AirSense 11 devices automatically if one is pushed out by ResMed.
ALWAYS READ THE LABEL AND FOLLOW THE INSTRUCTIONS FOR USE. You should speak to your doctor about your symptoms and whether a CPAP device is suitable for you.
How often will ResMed push out an OTA update?
There is no set schedule as to when OTA updates will occur. An OTA update will be scheduled if a software update is required or when ResMed is ready to roll out new enhancements